Frequently Asked Questions

  • Call A PCP provides convenient medical care for adults throughout California, primarily through telemedicine.

    1. Click on book appointment

    2. Choose service

    3. Schedule directly through Call A PCP patient portal

    4. Complete new patient intake forms (HIPPA compliant)

    5. Input billing information

    6. Meet with a provider virtually

  • Most visits are by telemedicine. Limited house-call or RCFE visits may be available when appropriate.

  • Call A PCP is self-pay. Visit fees are shown when booking and based on service and complexity. Labs, medications, and outside services are billed separately.

Overview

  • Call A PCP provides virtual care for many common, non-emergency medical concerns, including:

    • Weight management

    • Hormone health

    • Routine medication refills

    • Lab requests, reviews

    • Cough, cold, flu, COVID-19, fever, and sore throat

    • Nausea, vomiting, diarrhea, and stomach concerns

    • Headaches and migraines

    • Rashes, insect bites, and mild allergic reactions

    • Urinary and other women’s and men’s health concerns

    • Stress, anxiety, and depression concerns

    Labs or additional testing may be ordered when medically appropriate.

    Call A PCP does not treat medical emergencies, severe injuries, or conditions requiring immediate in-person care and does not prescribe controlled substances. If you are experiencing an emergency, call 911 or go to the nearest emergency department.

  • Patients must be physically located in California at the time of the visit.

  • Yes. Your provider must first determine whether treatment is medically appropriate.

  • Yes, when appointment availability allows.

  • Call A PCP does not bill insurance for visits. This platform offers a self-pay rate depending on nature of the visit.

    Payment will be collected prior to your visit.

    You may use insurance for labs or medications when accepted.

  • Update your billing information in the Patient Portal

  • After your consultation, if medication is prescribed, your prescription will be sent electronically to your preferred pharmacy or, for compounded medications, to a licensed compounding pharmacy. Pharmacy processing times may vary.

  • Update your pharmacy in the Patient Portal or notify us before your prescription is sent via secured HIPPA compliant messaging on patient portal.

  • Call A PCP follows all national and state telehealth laws. We are not “prescribing online”, we are providing care where people need it the most, in the comfort of their own home

  • Call A PCP currently treats adults age 18 and older for California residents. You must be physically located in California at the time of your visit.

  • Please visit the “Contact Us” section and submit a support ticket. Our team will respond promptly to assist you. Or you can email us at info@callapcp.com

Appointments

  • Yes. Call A PCP offers Lab Request Only appointments for physician review. A full consultation is not always required, but your provider may recommend a visit if additional evaluation is needed.

  • No. Lab testing is billed separately by Quest Diagnostics. Pricing is determined directly by Quest.

  • Yes. You may request specific tests or select from available lab panels.

  • Yes. Lab testing is primarily completed through Quest Diagnostics. Quest will bill your insurance or offer self-pay options. Please indicate your preference in the questionnaire.

  • Lab testing is primarily completed through Quest Diagnostics.

  • Lab orders are sent electronically to a convenient laboratory location. If you are using insurance for your labs please verify that the laboratory is in-network with your insurance plan. If you are self-pay, you will pay the laboratory directly at the time of service.

  • For Lab Request Only: Once approved, your lab order will be sent electronically for completion at Quest Diagnostics. Results will be posted to your Patient Portal. A separate follow-up visit is required to review or discuss your results.

    For Labs Ordered During a Virtual Visit: Results will be posted to your Patient Portal. A separate paid telemedicine follow-up may be required to review results, discuss treatment, or make medication changes.

    Urgent or significantly abnormal results requiring prompt attention will be communicated directly to you.

  • Not necessarily. Your provider will determine which tests are medically appropriate.

  • Yes. If you would like to review or discuss your results with a provider, please schedule a separate telemedicine visit.

Lab Testing

Refills, Cancellations and Payments

  • Schedule the appropriate refill or follow-up visit through the Patient Portal and complete brief questionnaire.

  • Call A PCP does not process insurance prior authorizations for routine medication refills. Please contact your insurance plan or pharmacy regarding coverage requirements.

  • Medication purchases, pricing, returns, and refunds are handled directly by the dispensing pharmacy. Call A PCP charges only for the medical consultation. Medication costs vary by pharmacy and insurance coverage, if applicable.

  • We understand plans can change. If you need to cancel, we simply encourage you to reschedule at a time that’s more convenient for you.

  • If you are more than 10 minutes late, your appointment may need to be rescheduled.

Other Questions

  • You will need a smartphone, tablet or computer with camera, microphone and reliable internet connection.

  • Yes. When medically appropriate, imaging such as x-ray may be ordered.

  • If you are experiencing a medical emergency, call 9-1-1 immediately.

  • Compounded medications are not FDA approved in the same way as commercially manufactured medications.

  • To comply with state laws, we must verify the identity of patients before treatment is provided.

  • No. Prescriptions, lab orders, and treatments are provided only when medically appropriate.

  • No. Some conditions require an in-person evaluation, urgent care, or emergency care.

  • Compounded versions of Semaglutide are not FDA-approved, and neither the FDA nor any global regulatory agency has reviewed these products for safety, quality, or efficacy.

  • Compounded versions of Tirzepatide are not FDA-approved, and neither the FDA nor any global regulatory agency has reviewed these products for safety, quality, or efficacy