LEGAL
CALL A PCP
NOTICE OF PRIVACY PRACTICES
Effective Date: August 8, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
CALL A PCP ("CALL A PCP," "we," "our," or "us") is committed to protecting the privacy and confidentiality of your Protected Health Information ("PHI"). This Notice describes our legal duties, our privacy practices, and your rights regarding your medical information.
We are required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable laws to maintain the privacy of your PHI, provide you with this Notice of our legal duties and privacy practices, and follow the terms of this Notice currently in effect.
1. Our Responsibilities
CALL A PCP is required to:
Maintain the privacy and security of your Protected Health Information.
Provide you with this Notice of Privacy Practices.
Notify you if a breach occurs that may have compromised the privacy or security of your PHI, as required by law.
Follow the privacy practices described in this Notice.
Obtain your written authorization when required before using or disclosing your PHI for purposes not otherwise permitted by law.
2. How We May Use and Disclose Your Protected Health Information
We may use or disclose your PHI without your written authorization for the following purposes:
A. Treatment
We may use and disclose your medical information to provide, coordinate, or manage your healthcare.
Examples include:
Diagnosing and treating medical conditions.
Reviewing laboratory and imaging results.
Sending prescriptions to pharmacies.
Consulting with specialists or other healthcare providers involved in your care.
Coordinating follow-up treatment.
B. Payment
We may use and disclose your PHI to obtain payment for healthcare services.
Examples include:
Processing credit card or electronic payments.
Collecting payments for healthcare services. outstanding balances.
Providing payment information to secure payment processors when necessary.
Collecting outstanding balances.
C. Healthcare Operations
We may use or disclose your PHI for healthcare operations, including:
Quality improvement activities.
Clinical training.
Peer review.
Credentialing.
Auditing.
Compliance monitoring.
Business planning.
Customer service.
Improving patient care.
3. Additional Uses and Disclosures Permitted by Law
Federal and California law permit us to disclose PHI without your authorization in certain circumstances, including:
Public health reporting.
Reporting communicable diseases.
Reporting abuse, neglect, or domestic violence when required by law.
Health oversight activities.
Judicial or administrative proceedings.
Law enforcement requests when legally authorized.
Coroners, medical examiners, and funeral directors.
Organ and tissue donation organizations.
Workers' compensation claims.
Military or national security purposes.
Disaster relief organizations.
To avert a serious threat to health or safety.
4. Uses Requiring Your Written Authorization
Except as otherwise permitted or required by law, we will obtain your written authorization before using or disclosing your PHI for:
Marketing purposes.
Sale of your PHI.
Most uses or disclosures of psychotherapy notes, if applicable.
Any other use not described in this Notice.
You may revoke your authorization at any time in writing, except to the extent that action has already been taken in reliance on your authorization.
5. Telemedicine
CALL A PCP provides healthcare services through secure telemedicine technology.
Medical information shared during telemedicine visits is protected in the same manner as information obtained during in-person medical visits.
Telemedicine services are provided through secure electronic systems designed to safeguard your privacy and confidentiality.
Patients must be physically located in California at the time telehealth services are provided.
6. Your Rights Regarding Your Medical Information
You have the following rights regarding your PHI:
Right to Inspect and Obtain Copies
You may request access to or copies of your medical records within 30 days, subject to applicable law.
Reasonable fees may apply where permitted by law.
Right to Request Amendments
If you believe information in your medical record is incorrect or incomplete, you may request that it be amended and Call A PCP will respond within 60 days if denied. We may deny your request in certain circumstances permitted by law.
Can request an accounting of disclosures.
You may choose someone to act on your behalf.
You may file a complaint with HHS.
Right to Request Restrictions
You may request restrictions on certain uses or disclosures of your PHI.
Although we will consider your request, we are not required to agree unless required by law.
Right to Request Confidential Communications
You may request that we communicate with you in a specific manner or at a specific location.
For example:
Different mailing address
Different telephone number
Secure patient portal
Email communication when appropriate
We will accommodate reasonable requests.
Right to Receive an Accounting of Disclosures
You may request a list of certain disclosures of your PHI made during the previous six years, excluding disclosures for treatment, payment, healthcare operations, and certain other permitted disclosures.
Right to Receive a Paper Copy
You have the right to receive a paper copy of this Notice at any time, even if you have agreed to receive it electronically.
7. Business Associates
CALL A PCP may share PHI with trusted Business Associates who perform services on our behalf, including:
Electronic medical record vendors.
Billing companies.
Payment processors.
Secure technology providers.
Cloud hosting providers.
Information technology vendors.
Business associates include our electronic health record vendor (Cerbo), secure telehealth platform providers, payment processors, IT service providers, and other vendors that help us operate our practice.
Business Associates are required by law and contract to safeguard your PHI.
8. Electronic Communications
We may communicate with you using:
Telephone
Secure patient portal
Email
Text messaging
These communications may include:
Appointment reminders
Prescription notifications
Laboratory results
Billing information
Follow-up instructions
While reasonable safeguards are used, electronic communications carry some risk of unauthorized access.
For electronic prescribing we may electronically transmit prescriptions to your pharmacy as permitted by law.
For laboratories we may disclose relevant health information to laboratories and diagnostic facilities to order and obtain testing necessary for your care.
9. Our Legal Duties
CALL A PCP is required by law to:
Maintain the privacy of your PHI.
Comply with applicable federal and California privacy laws.
Notify affected individuals following certain breaches of unsecured PHI.
Abide by the terms of this Notice.
10. Changes to This Notice
We reserve the right to change this Notice at any time.
Any revised Notice will apply to all PHI maintained by CALL A PCP and will be posted on our website.
The updated Notice will include a revised Effective Date.
11. Emergency Disclosure
We may disclose information when necessary to prevent or lessen a serious threat to your health or safety or the health or safety of others, as permitted by law.
12. Questions or Complaints
If you have questions about this Notice or believe your privacy rights have been violated, please contact us.
CALL A PCP
Website:https://www.callapcp.com
Email: info@callapcp.com
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. Filing a complaint will not affect your care or result in retaliation.
Acknowledgment
Patients are asked to acknowledge receipt of this Notice. Your acknowledgment confirms that you have been offered a copy of this Notice of Privacy Practices. It does not waive any of your legal rights.