LEGAL
CALL A PCP
PRIVACY POLICY
Effective Date: August 8, 2026
Welcome to CALL A PCP ("CALL A PCP," "we," "our," or "us"). We are committed to protecting your privacy and safeguarding the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, https://www.callapcp.com, our patient communications, and our telemedicine services.
By using our website or services, you acknowledge that you have read and understand this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
Name
Date of birth
Mailing address
Email address
Telephone number
Emergency contact information
Medical Information
When you become a patient or request medical services, we may collect:
Medical history
Current medications
Allergies
Symptoms
Laboratory results
Imaging reports
Treatment plans
Insurance information (if applicable)
Payment Information
If you purchase services through our payment processor, payment information may be collected and processed securely by our third-party payment provider. CALL A PCP does not store complete credit card information on its servers.
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Date and time of your visit
Referral website
Cookies and similar technologies
2. How We Use Your Information
We use your information to:
Provide telemedicine services
Schedule appointments
Verify your identity
Maintain your medical record
Communicate regarding your care
Process payments
Send appointment reminders
Respond to questions and requests
Improve our website and services
Comply with legal and regulatory requirements
Detect fraud and protect the security of our systems
3. Protected Health Information (PHI)
Medical information you provide during the course of your care may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).
Your PHI is used and disclosed only as permitted by applicable federal and state law. Please refer to our separate Notice of Privacy Practices for additional information regarding your rights under HIPAA.
4. Sharing Your Information
We do not sell your personal information.
We may share information only as necessary to provide healthcare services or as otherwise permitted or required by law.
Examples include:
Healthcare providers involved in your care
Pharmacies
Clinical laboratories
Imaging centers
Electronic medical record providers
Payment processors
Secure technology vendors
Government agencies when required by law
Law enforcement when legally required
All third-party service providers are expected to maintain appropriate safeguards for your information.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
Cookies may collect information such as browser type, pages visited, time spent on the website, and general geographic location.
Most web browsers allow you to disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.
6. Data Security
CALL A PCP uses reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction.
Although we strive to protect your information, no method of electronic transmission or internet storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Electronic Communications
By providing your telephone number or email address, you consent to receive communications related to:
Appointment scheduling
Appointment reminders
Billing
Prescription notifications
Laboratory or diagnostic information
Administrative updates
Message and data rates may apply depending on your wireless carrier.
You may opt out of non-essential communications at any time; however, doing so may limit our ability to communicate important information regarding your care.
8. Third-Party Websites
Our website may contain links to third-party websites, including pharmacies, laboratories, imaging facilities, payment processors, or educational resources.
CALL A PCP is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
9. Children's Privacy
Our services are intended for adults and are generally available to individuals 18 years of age or older, except where services are provided with the authorization or involvement of a parent or legal guardian as permitted by law.
We do not knowingly collect personal information from children through our website.
10. California Privacy Rights
California residents may have additional privacy rights under applicable California law.
Subject to applicable legal exceptions, you may request information regarding the personal information we collect, use, disclose, or retain.
Certain medical information maintained by healthcare providers is exempt from portions of California consumer privacy laws and is governed by HIPAA and other healthcare privacy regulations.
To submit a privacy-related request, please contact us using the information below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the updated version will be posted on this page with a revised Effective Date.
Your continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
CALL A PCP
Website: https://www.callapcp.com
Email: info@callapcp.com
If you believe your privacy rights have been violated, please contact us promptly so we may investigate and address your concerns.
Last Updated: July 1, 2026